We’re sorry to hear that you may have experienced an issue with our service. Please don’t hesitate to get in touch so we can work to resolve it promptly.
Our trained dispatchers and management team successfully resolve 98% of complaints over the phone. However, for more complex matters, we may request that you contact us via email to allow for a thorough investigation.
If you feel that your complaint has not been handled appropriately, or that we may be unable to resolve it to your satisfaction, you have the option to escalate the matter to our licensing authority.
We are licensed by both Manchester City Council and Wolverhampton City Council. If you wish to raise your concern with the relevant authority, their contact details are provided below. Please feel free to contact us, and we will advise you on which council to approach based on your booking.
Manchester City Council
0161 234 5000
taxi.licencing@mancheseter.gov.uk
They also have a webform that be accessed by clicking here
Wolverhampton City Council
01902 551155
operator.lic@wolverhampton.gov.uk
They also have a webform that be accessed by clicking here